{"id":26379,"date":"2021-03-15T11:16:10","date_gmt":"2021-03-15T10:16:10","guid":{"rendered":"https:\/\/hikitec.de\/faq\/"},"modified":"2023-03-01T15:53:39","modified_gmt":"2023-03-01T14:53:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/hikitec.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-fvjo6-0d5254b2c881c5829c60a1dddcb5aa7b main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_toggle_container  avia-builder-el-first  avia-bg-style-scroll  container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-26379'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" id=\"style-css-av-35a28m-8bccc125ce8bb830b69f56c4ed5589a3\">\n#top .flex_column.av-35a28m-8bccc125ce8bb830b69f56c4ed5589a3{\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-35a28m-8bccc125ce8bb830b69f56c4ed5589a3 av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding '   ><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div>\n<h3><strong>F<\/strong><strong>AQ<\/strong><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-9115 alignright\" src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2020\/05\/Erklaerung-80x80.png\" alt=\"\" width=\"80\" height=\"80\" srcset=\"https:\/\/hikitec.de\/wp-content\/uploads\/2020\/05\/Erklaerung-80x80.png 80w, https:\/\/hikitec.de\/wp-content\/uploads\/2020\/05\/Erklaerung-36x36.png 36w, https:\/\/hikitec.de\/wp-content\/uploads\/2020\/05\/Erklaerung-180x180.png 180w, https:\/\/hikitec.de\/wp-content\/uploads\/2020\/05\/Erklaerung-120x120.png 120w, https:\/\/hikitec.de\/wp-content\/uploads\/2020\/05\/Erklaerung-450x450.png 450w\" sizes=\"auto, (max-width: 80px) 100vw, 80px\" \/><\/strong><\/h3>\n<\/div>\n<div class=\"after\">Find answers to your questions around important topics<\/div>\n<\/div><\/section><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-26379'><div class='entry-content-wrapper clearfix'>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_2'  class='avia-section av-1rf0bq-183fae09a56627684d823c740cce80bd main_color avia-section-default avia-no-border-styling avia-bg-style-scroll  container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-26379'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" id=\"style-css-av-gfn7nq-e7061757412d00677e9bddd5246a8030\">\n.togglecontainer.av-gfn7nq-e7061757412d00677e9bddd5246a8030 p.toggler{\ncolor:#000000;\nbackground-color:#ffffff;\nborder-color:#745f7e;\n}\n.togglecontainer.av-gfn7nq-e7061757412d00677e9bddd5246a8030 p.toggler .toggle_icon{\nborder-color:#000000;\n}\n.togglecontainer.av-gfn7nq-e7061757412d00677e9bddd5246a8030 .toggle_wrap .toggle_content{\ncolor:#000000;\nbackground-color:#ffffff;\nborder-color:#745f7e;\n}\n<\/style>\n<div  class='togglecontainer av-gfn7nq-e7061757412d00677e9bddd5246a8030 av-minimal-toggle  avia-builder-el-3  el_after_av_section  el_before_av_textblock  avia-builder-el-first  toggle_close_all ' >\n<section class='av_toggle_section av-elggc6-9aac08002fb4fed2cbcf9f8b5bdc43d2'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-1' class='toggler hasCustomColor  av-inherit-font-color av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1'>ORDER &amp; ASSIGNMENT<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-font-color av-inherit-border-color'  itemprop=\"text\" ><p><a href=\"https:\/\/hikitec.de\/en\/order\/\">How can I place an order with HIKITEC?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/stand-sketch\/\">What is a booth sketch &#8211; virtual print preview?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/production-time\/\">What are the delivery times?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/price-development\/\">Why might the prices of USB flash drives fluctuate?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/reorders\/\">What should be considered for 1 to 1 reorders?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/copy-service\/lieferung-2\/\">Where can HIKITEC deliver to?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/terms-of-payment\/\">What are the payment methods?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/exchange\/\">Can I exchange goods?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/warranty\/\">What is the warranty?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/prodsg\/\">What is the Product Safety Act?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/battery-law\/\">What is the battery law?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/agb\/\">Where can I find the general terms and conditions?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/weee-elektrog-declaration\/\">Where can I find the WEEE number?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/lucid\/\">Where can I find the LUCID number?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/ce\/\">Do products have to have a CE marking?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/bsci\/\">Do your products have a BSCI audit?<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-cmfvau-001b845a2ed4a3f307676d44a11b4c4c'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-2' class='toggler hasCustomColor  av-inherit-font-color av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2'>ADVERTISING &amp; PRINT DATA<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-font-color av-inherit-border-color'  itemprop=\"text\" ><p><a href=\"https:\/\/hikitec.de\/en\/refinement-service\/\">What are the types of grafting?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/vector-data\/\">What data do I need to provide?<br \/>\n<a href=\"https:\/\/hikitec.de\/en\/vector-vs-pixel-data\/\">Vector vs. pixel data<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/pantone\/\">Why the color definitions in PANTONE?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/preview\/\">What will my logo look like on the promotional item? Is there a preview?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/print-data\/\">What format must my print data have?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/cmyk-printing-process-data-size-and-correct-bleed\/\">What format must my print data have?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/printable-data\/\">Can you help me if I don&#8217;t have printable data?<\/a><br \/>\n<a href=\"https:\/\/hikitec.de\/en\/differences\/\"> Are there differences in a production?\/?<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-ab496u-34cc3890c870580b44849d5ec89e8775'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-3' class='toggler hasCustomColor  av-inherit-font-color av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3'>PAYMENT &amp; INVOICE<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-font-color av-inherit-border-color'  itemprop=\"text\" ><p><strong><img loading=\"lazy\" decoding=\"async\" class=\"transparent lazy loaded\" src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" alt=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" width=\"11\" height=\"12\" data-src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" data-was-processed=\"true\"> <\/strong><a href=\"https:\/\/hikitec.de\/en\/terms-of-payment\/\">What are the payment methods?<\/a><br \/>\n<strong><img loading=\"lazy\" decoding=\"async\" class=\"transparent lazy loaded\" src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" alt=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" width=\"11\" height=\"12\" data-src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" data-was-processed=\"true\"> <\/strong><a href=\"https:\/\/hikitec.de\/en\/invoice-dispatch\/\">How do I receive my invoices?<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-8shb06-a9c7b7254d4ef25523add42afb5df324'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-4' class='toggler hasCustomColor  av-inherit-font-color av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4'>SHIPPING &amp; DELIVERY<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-font-color av-inherit-border-color'  itemprop=\"text\" ><p><strong><img loading=\"lazy\" decoding=\"async\" class=\"transparent lazy loaded\" src=\"..\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" alt=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" width=\"11\" height=\"12\" data-src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" data-was-processed=\"true\"> <\/strong><a href=\"..\/produktionszeit\/\">What are the delivery times?<\/a><br \/>\n<strong><img loading=\"lazy\" decoding=\"async\" class=\"transparent lazy loaded\" src=\"..\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" alt=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" width=\"11\" height=\"12\" data-src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" data-was-processed=\"true\"> <\/strong><a href=\"..\/lieferung\/\">Where can HIKITEC deliver to?<\/a><br \/>\n<strong><img loading=\"lazy\" decoding=\"async\" class=\"transparent lazy loaded\" src=\"..\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" alt=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" width=\"11\" height=\"12\" data-src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" data-was-processed=\"true\"> <\/strong><a href=\"..\/versandkosten-und-lieferzeit\/\">What are the shipping costs?<\/a><br \/>\n<span id=\"Informationen_zur_Ausfuhrbegleitdokument_Erstellung\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"transparent lazy loaded\" src=\"..\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" alt=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" width=\"11\" height=\"12\" data-src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" data-was-processed=\"true\"> <\/strong><a href=\"..\/ausfuhrbegleitdokument\/\">When must an export accompanying document (ABD) be prepared?<\/a><br \/>\n<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-7vv6hi-eb68a46f72b1438dcfe78a7251144e70'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-5' class='toggler hasCustomColor  av-inherit-font-color av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5'>PRODUCT RANGE<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-font-color av-inherit-border-color'  itemprop=\"text\" ><p><strong><img loading=\"lazy\" decoding=\"async\" class=\"transparent lazy loaded\" src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" alt=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" width=\"11\" height=\"12\" data-src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" data-was-processed=\"true\"> <\/strong><a href=\"https:\/\/hikitec.de\/en\/special-form-2\/\">Does HIKITEC also offer items that are not found in the store?<\/a><br \/>\n<strong><img loading=\"lazy\" decoding=\"async\" class=\"transparent lazy loaded\" src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" alt=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" width=\"11\" height=\"12\" data-src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" data-was-processed=\"true\"> <\/strong><a href=\"https:\/\/hikitec.de\/en\/store-connection\/\">How can I include the HIKITEC articles in my SHOP?EC also articles that are not in the store?<\/a><br \/>\n<strong><img loading=\"lazy\" decoding=\"async\" class=\"transparent lazy loaded\" src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" alt=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" width=\"11\" height=\"12\" data-src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" data-was-processed=\"true\"> <\/strong><a href=\"https:\/\/hikitec.de\/en\/special-form\/\">Does HIKITEC produce individual custom-made products?<\/a><br \/>\n<strong><img loading=\"lazy\" decoding=\"async\" class=\"transparent lazy loaded\" src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" alt=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" width=\"11\" height=\"12\" data-src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" data-was-processed=\"true\"> <\/strong><a href=\"https:\/\/hikitec.de\/en\/usb-stick-quality\/\">What is the quality of the USB sticks?<\/a><br \/>\n<strong><img loading=\"lazy\" decoding=\"async\" class=\"transparent lazy loaded\" src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" alt=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" width=\"11\" height=\"12\" data-src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" data-was-processed=\"true\"> <\/strong><a href=\"https:\/\/hikitec.de\/en\/usb-2-0-vs-3-0\/\">What is the difference between USB 2.0 vs 3.0?<\/a><br \/>\n<strong><img loading=\"lazy\" decoding=\"async\" class=\"transparent lazy loaded\" src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" alt=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" width=\"11\" height=\"12\" data-src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" data-was-processed=\"true\"> <\/strong><a href=\"https:\/\/hikitec.de\/en\/format-usb-stick\/\">How are the USB sticks formatted?<\/a><br \/>\n<strong><img loading=\"lazy\" decoding=\"async\" class=\"transparent lazy loaded\" src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" alt=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" width=\"11\" height=\"12\" data-src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" data-was-processed=\"true\"> <\/strong><a href=\"https:\/\/hikitec.de\/en\/usb-sticks-from-pla\/\">Are there environmentally friendly USB sticks made of PLA plastic?<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-646nme-920d5aae7dee72252761e69ef2fe1bd8'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-6' class='toggler hasCustomColor  av-inherit-font-color av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6'>SAMPLE ARTICLE<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-font-color av-inherit-border-color'  itemprop=\"text\" ><p><strong><img loading=\"lazy\" decoding=\"async\" class=\"transparent lazy loaded\" src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" alt=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" width=\"11\" height=\"12\" data-src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" data-was-processed=\"true\"> <\/strong>Can I order samples of promotional items?<br \/>\n<strong><img loading=\"lazy\" decoding=\"async\" class=\"transparent lazy loaded\" src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" alt=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" width=\"11\" height=\"12\" data-src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" data-was-processed=\"true\"> <\/strong>Can I have samples printed?<br \/>\n<strong><img loading=\"lazy\" decoding=\"async\" class=\"transparent lazy loaded\" src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" alt=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" width=\"11\" height=\"12\" data-src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" data-was-processed=\"true\"> <\/strong>How are patterns calculated?<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-4m07km-edcd6a7aaa460c0d40151f1b51fcdbe1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-7' class='toggler hasCustomColor  av-inherit-font-color av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7'>RECLAMATION<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-font-color av-inherit-border-color'  itemprop=\"text\" ><p><strong><img loading=\"lazy\" decoding=\"async\" class=\"transparent lazy loaded\" src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" alt=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" width=\"11\" height=\"12\" data-src=\"https:\/\/hikitec.de\/wp-content\/uploads\/2021\/04\/zzz_HIKITEC_Favicon_weiss_32.png\" data-was-processed=\"true\"> <\/strong><a href=\"https:\/\/hikitec.de\/en\/complaint\/\">How do I handle complaints?<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-32t42u-eb6b4398579f779d2e04362c10ae33fd'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-8' class='toggler hasCustomColor  av-inherit-font-color av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8'>SERVICES<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span 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